Frequently asked questions

Here you will find the answers to a large number of frequently asked questions. We trust this page will provide clarity to many issues, however, if you still cannot find the answer you are looking for, or would like to learn more about anything here at Release Potential then please call us on 0808 178 2512.

General

We can provide training across England, although we work predominantly in the North East, serving the needs of the local business community.
In most cases we come to meet you, so you can receive your training in your place of work. We also utilise in excess of 20 training venues across the North East
Each component part of an apprenticeship framework needs to be completed before you will receive your overall framework certificate.

Apprenticeships

An apprenticeship is a nationally recognised training programme, combining real work with learning and training both on and off the job.
Most likely, but you must be living in England, not taking part in full-time education, aged 16 or over, and not already have an NVQ at the same level. If you have achieved a degree or equivalent then you are not eligible to have your training funded and would have to meet these costs yourself.
Yes, all apprentices are employed and receive a wage from their employer. The National Minimum Wage for apprentices is currently £2.68 per hour (subject to change) and applies to all 16 to 18 year olds and to those aged 19 and over in the first year of their apprenticeship.
As an employee you have rights. If for any reason you feel you have issues about your employment you should raise your concerns with your employer.
Yes, apprenticeships are a package combining real work with on-the-job training.
Yes, but your holiday entitlement will depend on your employer's terms and conditions.
Yes, apprenticeships with Release Potential are available at intermediate, advanced level and higher levels.
The apprenticeship framework (e.g. Intermediate Apprenticeship in Customer Service) consists of...

BP Yellowa knowledge based qualification (e.g. Level 2 Certificate in Customer Services – sometimes called a Technical Certificate)

BP Greena competence based qualification (e.g. Level 2 NVQ Certificate in Customer Service) that provides the underpinning knowledge of the subject; Functional Skills (Level 1 Mathematics, English and in some cases ICT)

BP Purplea Technical Certificate

BP Yellowand Employees Rights and Responsibilities (ERR).

Possibly, for example if you have recently achieved GCSE’s in English and Mathematics you may be eligible for relaxations.
Throughout your apprenticeship you should consult your employer for help in the first instance, but you will also have access to a tutor from Release Potential who will support and guide you. You should also have access to a mentor in your workplace.
Yes, you will receive a certificate for each qualification you successfully complete and once you have completed your apprenticeship you will receive a framework certificate.
The National Apprenticeship Service (NAS) supports, funds and co-ordinates the delivery of apprenticeships throughout England, and are responsible for increasing the number of apprenticeship opportunities and providing a dedicated, responsive service for both employers and learners.
It depends upon the type but a typical intermediate apprenticeship usually takes up to 12 months to complete, and an advanced, up to 15 months to complete.

Traineeships

A Traineeship is an education and training programme with work experience that is focused on giving young people the skills and experience that employers are looking for.

The content of a Traineeship will be tailored to your individual needs, including:

BP Yellowwork preparation training which ensures you are ready and have the confidence to take the first step in your career, such as an Apprenticeship. 

BP GreenEnglish and maths support to help give you the literacy and numeracy skills needed for the workplace. 

BP PurpleA meaningful work experience placement which provides insight and experience of the world of work.

No, you will not get paid. You will still receive any benefit that you are currently claiming as well as valuable work experience as part of your Traineeship. However you may be eligible to claim your travelling expenses. An advisor at Release Potential will advise you on this.

BP YellowA Traineeship will put you in a better position to compete for an Apprenticeship or other job.

BP GreenThe opportunity to build your CV and get vital experience with local and national employers.

BP PurpleImproving your English and maths skills will boost your chances of getting a job, as well as improving your long term prospects and earning potential over your lifetime.

BP YellowEmployers are at the centre of Traineeships to ensure they give you the skills you need to secure a job and succeed in employment.

BP GreenAt the end of the work placement you’ll get a job interview with the company if a role becomes available or a reference and an exit interview.

Traineeships are a package combining real work with off the job training. You will not exceed 30 hours of training/work placement per week.
Most likely, but you must be living in England. You must be aged 16-23. For those aged 16-18 you must not have achieved a full Level 3 qualification or above and be unemployed. For those aged 19-23 you must not have achieved a full Level 2 qualification or above.
Throughout your Traineeship you should consult your tutor at Release Potential who will see you throughout your Traineeship. You should also have access to a mentor in your work place.
Yes, you will receive a certificate for each qualification you successfully complete.
The National Apprenticeship Service (NAS) supports, funds and co-ordinates the delivery of Traineeships throughout England, and are responsible for increasing the number of apprenticeship opportunities and providing a dedicated, responsive service for both employers and learners.
Traineeships can last between six weeks and six months.
At the end of your Traineeship if a position becomes available within the company you will be given an interview by the employer for that position. However if a vacancy has not become available the employer will still give you an interview and will give you feedback on your time with the company plus a formal reference.
If for any reason you feel you have issues about your work placement you should raise your concerns with your manager.