Hannah has worked in and around the retail sector for many years, but during her time being unemployed decided to try something new. Hannah’s Work Coach encouraged her to take part in the training, and after looking into the type of work available in the Civil Service decided to give it a go. Now working with the aim of becoming a Work Coach, Hannah is now working as an Administrative Assistant for the DWP having finished the course! Read the rest of her story below!
What were you doing before you started the programme?
My previous employment centred around retail work and in particular work in supermarket settings. Over the course of nine years, I worked first for Sainsbury’s and then Morrisons supermarkets. I worked across several departments including grocery, tills, stocks and systems, and bakery, so my retail experience is varied. I was unemployed before joining the course.
How did you find out about the training?
I found out about the course from my Work Coach at Molineux House Job Centre in Wolverhampton, who spoke positively about the training and encouraged me to consider taking part in the opportunity.
Why did you decide to join?
I was unsure what I wanted to do at first. I looked into the types of roles the Civil Service could offer and thought the training could help me to access something new and help to boost my confidence.
What did you think of the training? How did it help you?
I thought the training was delivered well by good supportive tutors. A while ago, I had applied for a Work Coach position with the DWP, and got through to the interview stage, but backed out. This time around, the course really helped to boost my confidence. Key words I needed to understand in the application process were explained clearly, and I learned how to present myself better than I had before. There was a guest speaker on the course, who explained about the different Civil Service departments. She talked about her journey in the sector, and how she had progressed over time. It was inspirational to know you can work your way up in terms of roles and responsibilities.
Were there any barriers or obstacles you had to overcome?
I needed to overcome my own anxiety about finding new work, selling myself at interview, and potentially going to work in a new environment. The support I had on the course helped prepare me for an interview for a DWP role I had with two people on Teams. It went well, I got the job!
What are you doing now?
I’m employed as an Administrative Assistant with the DWP Child Maintenance Group. I’ve not been in post for long, but I’m really enjoying it! Once I’ve completed my training, I’ll be focusing on processing applications for child maintenance. It’s an office-based role at Pedmore House in Dudley. Once I complete my six months probationary period, there is an option for some flexible hybrid working.
What impact has the training had on your life?
The training has had a massively significant impact on me. I’m really happy with where I’m at! I left my previous employer as I felt they weren’t very supportive of mental health issues, but wellbeing at work is more of a genuine issue within the Civil Service.
What are your plans for the future?
I’m concentrating on doing a good job in my new role at the DWP for now. I’m aware there is the potential to become a Team Leader for the Child Maintenance Group if things go well. Longer term, I would still like to experience being a Work Coach, as I think it’s rewarding to be able to help people. There could be a varied range of future opportunities in the sector for me to consider.
What would you say to someone who was thinking about doing the training but wasn’t sure?
You’ve got nothing to lose! When you’re unemployed, having something productive to do is important. The routine itself helps, let alone everything else. Being on the course boosts your confidence, and motivates you to try to find employment, even if the Civil Service is not where you eventually end up!