Sector-based Work Academy Programmes (SWAP) offer jobseekers a training programme, where they learn new skills, gain hands-on work experience and build their contacts in a new line of work. Every SWAP participant is guaranteed an interview at the end of their course for a live job vacancy.

Bringing SWAP learning to you!

Hybrid Learning is one of the new concepts Release Potential has put together to bring learning to you! It is a blend of video conferencing seminars, tutorials and support sessions all taliored to the individual.

Digital

Civil Service

Leisure & Customer Services

Digital

Digital is for anyone wanting to improve their IT skills.

Leisure & Customer Services

Looking for skills required to begin a career in the lesiure and customer service sector?

Civil Service

Gain skills to prepare you for becoming a civil servant.

Qualifications while having the best learning experience

Our offer, delivered in our hybrid learning environment includes Digital Skills, Healthcare and Retail as well as a host of short courses to include Customer Service, Equality and Diversity and Mental Health. 

We are continually refining our offer to meet the demands of the ever-evolving job market—all with the intent of upskilling our learners ensuring they gain the qualifications while having the best learning experience, overall reducing unemployment nationally.

Digital

Digital is for anyone wanting to improve their IT skills and confidence, or the foundation for aspiring developers and technicians. This programme will empower learners with the essen-tial tools and skills required to begin a career in the digital sector.

The course is structured in 5 easy to follow steps

1. Initiation Phase – ensuring it is right course for you going through IAG

2. Onboarding Project – fun interactive project embedding learning throughout

3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks

4. Completion of the Qualifications – finalising all work and completing feedback and actions

5. Support with your chosen Progression Route – end of course IAG to identify next steps

Qualifications at Level 1 & 2

• IT User Skills
• Marketing and Social Media
• Personal Development
• Time Management
• Conflict Resolution
• Resilience
• Equality and Diversity
• Safeguarding and Prevent

Leisure & Customer Services

This programme will empower learners with the essential tools and skills required to begin a career in the leisure and customer services sector.

The course is structured in 5 easy to follow steps

1. Initiation Phase – ensuring it is right course for you going through IAG

2. Onboarding Project – fun interactive project embedding learning throughout

3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks

4. Completion of the Qualifications – finalising all work and completing feedback and actions

5. Support with your chosen Progression Route – end of course IAG to identify next steps

Qualifications at Level 1, 2 & 3

• Retail
• Customer Service
• Foundation Learning and Employability
• Health and Safety
• Equality and Diversity
• Safeguarding and Prevent
• Gym Instructing
• Personal Training

Civil Service

Civil Service is for individuals looking to become a Civil Servant. This programme will support learners with the essential tools and skills required to begin a career in the sector.

The course is structured in 5 easy to follow steps

1. Initiation Phase – ensuring it is right course for you going through IAG

2. Onboarding Project – fun interactive project embedding learning throughout

3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks

4. Completion of the Qualifications – finalising all work and completing feedback and actions

5. Support with your chosen Progression Route – end of course IAG to identify next steps

Qualifications at Level 2

• Customer Service
• Operational Delivery
• Safeguarding and Prevent

"The results of the partnership between job centre plus and release potential made that our customers who have been successfully employed as an apprentice are no longer claiming benefit. Instead they are receiving training whilst in employment that will hopefully launch the start of a longer lasting and rewarding career".

Carly Davin

Jobcentre Plus

Frequently Asked Questions

What is a Short Course?

A Short Course is a programme that has been designed for your needs to develop skills within a specific sector.

Will I receive a certificate?

Yes, you will receive a certificate for each qualification you successfully complete.

Where are they delivered?

They are delievered throughout the North East in an array of classrooms.

Will I get paid?

No, you will not be paid for undertaking any qualifications however these can be completed alongisde your job with support of your employers.

How are they delivered?

This varies depending on how employers would like the courses to run. They can decide the frequency and length of sessions to determine how long the course will take to complete.

What type of Short Courses do Release Potential offer?

Short courses are available in a range of different sectors. Release Potential staff are experienced in the expert delivery courses in the Care, Hospitality, Business Administration, Retail and Customer Service sectors.

Sector-based Work Academy Programme (SWAP) offer jobseekers a training programme, where they learn new skills, gain hands-on work experience and build their contacts in a new line of work. Every SWAP participant is guaranteed an interview at the end of their course for a live job vacancy.