Bringing SWAP learning to you!
Hybrid Learning is one of the new concepts Release Potential has put together to bring learning to you! It is a blend of video conferencing seminars, tutorials and support sessions all tailored to the individual. Our Civil Service courses have been designed to enhance your success during your application process.
Coaching & Mentoring
Customer Service
Employability
Management
In-work Progression
Customer Service
A number of Civil Service roles are customer facing, gaining your Level 2 Certificate in Customer Service skill set will support your application.
Coaching & Mentoring
Civil Service programme attached with a Level 3 Certificate or Diploma in Coaching and Mentoring. Perfect for those looking for caseworker roles.
Employability
Looking to develop your employment potential this programme will get you ready for work whilst developing your knowledge of the application process.
The best online learning experience to get you ready for work!
Our offer, delivered in our hybrid learning environment includes Coaching and Mentoring, Customer Service, Management and Employability.
We are continually refining our offer to meet the demands of the ever-evolving job market—all with the intent of upskilling our learners ensuring they gain the qualifications while having the best learning experience, overall reducing unemployment nationally.
Customer Service
Our programme is full time over the course of 15 week days covering the Level 2 Certificate in Customer Service. You will attend tutorials and masterclasses daily to affirm learning.
1. Initiation Phase – ensuring it is right course for you going through IAG
2. Onboarding Project – fun interactive project embedding learning throughout
3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks
4. Course completion – finalising all work and completing feedback and actions
5. Support with your chosen Progression Route – end of course aftercare to identify next steps
Coaching & Mentoring
During this programme you will achieve a Level 3 Diploma in Coaching and Mentoring. The structure of the course is made up of tutorials and masterclasses delivered over 22 consecutive week days.
1. Initiation Phase – ensuring it is right course for you going through IAG
2. Onboarding Project – fun interactive project embedding learning throughout
3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks
4. Course completion – finalising all work and completing feedback and actions
5. Support with your chosen Progression Route – end of course aftercare to identify next steps
Employability
Over 12 week days you will improve your employment prospects whilst also developing your understanding of the Civil Service application process. You will attend daily tutorials and masterclasses to support your learning.
1. Initiation Phase – ensuring it is right course for you going through IAG
2. Onboarding Project – fun interactive project embedding learning throughout
3. On Program Group Work – ongoing project work whilst completing course elements which include knowledge and skill based tasks
4. Course completion – finalising all work and completing feedback and actions
5. Support with your chosen Progression Route – end of course aftercare to identify next steps
Frequently Asked Questions
What is Hybrid Learning?
Hybrid learning is a programme which has been designed to be delivered remotely via video conferencing software.
How can I enrol?
To enrol on any of our programmes, please get in touch! Send us an email at courses@release-potential.co.uk or call us on 01661 843819.
Where are they delivered?
Our Hybrid Learning programmes are all delivered through Zoom.
To download Zoom to your device, please click here
Am I eligible to join?
To be eligible for our Hybrid Learning programmes, you must be over the age of 19, in receipt of benefits, and be based within the funding area of the programme. Information on whether you are based in the right area can be given on an individual basis during the enrolment process.
How are they delivered?
Hybrid Learning programmes are delivered through a blend of video conferencing seminars, tutorials and support sessions all tailored to the individual.
How long to the programmes last?
Most programmes are 10 days, and run from 9:00 AM to 5:00 PM with two video classroom sessions each day. Once the programme has ended, there will be ongoing support through our Aftercare programme.
